What we’re asked the most.
Do you manage sports fields or facilities? Here are the answers to the questions that come up most often.
How quickly can we be online?
A location can be online in under 2 hours. We help you add your fields, photos, terms of use and rates. After that, you run everything on your own.
Do we need to install anything or train our team?
No. Neosport runs in a web browser: no server or app to install, and no training required. A welcome guide (in French) and explainer videos are also available to you.
What about people who book by phone or at the front desk?
You can book on their behalf. The slot is blocked and visible in your calendar, and you collect payment your way (cash, debit, etc.).
Our leagues and schools book all year. Is that possible?
Yes. Customer contracts (Neosport Ultra plan) bring together their recurring bookings, your rates and your discounts, and export to a Word document. If you allow it, your customer can also view their contract read-only in their account.
Can we offer free fields?
Yes. Booking restrictions let you, for example, limit how many bookings a user can make per day, so your free fields stay accessible to everyone.
How do payments work?
Your users pay online when they book, securely with PayPal. Neosport keeps no payment information. You receive a detailed statement of your bookings and the amount is remitted to you, minus the online payment fees of 2.9% + $0.30 per transaction.
Where is our data hosted?
Our hosting is located in Québec. Payments are processed by PayPal, whose servers may be located outside Québec. All the details are in our privacy policy.
Are we locked in long term?
No. You start with a free one-month trial, no commitment. After that, you choose a monthly or annual plan.
Let’s see what Neosport can do for your fields.
Book a demo: we’ll look at your situation together, no commitment. Have a question first? Email us.
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